Business Skills
Below are details of our business skills workshops
| Workshop | Who for? | Details |
|---|---|---|
| Assertiveness and Personal Development Don't let work happen to you...happen to work | Well everyone really. The vast majority of us are wrapped up in the day to day details of our working lives and lose sight of the bigger company picture. Very few people, less that 10%,plan or think about how they can develop in the workplace | Details |
| Customer care or representing your company 50% of customers with a complaint don’t complain – they just don’t come back | This is a workshop that everyone in an organisation can benefit from even if they have attended customer service workshops in the past. You represent your company 24/7 and have the opportunity to win new customers or, more importantly, to lose them. When it comes to representing your company, it is not what you do that matters so much as how you do it. | Details |
| Effective business English Badly written communications cost UK companies more than £8 billion a year in lost business, confusion and time wasted. | This workshop is aimed at anyone who needs to express him/herself clearly and persuasively using written English. | Details |
| Negotiating for success Don’t walk away saying “if only………” | Well, basically everyone really. We all negotiate with someone for something every day - with customers, suppliers, bosses, colleagues, friends and family | Details |
| Presentation skills “the human brain is a wonderful organ: it never stops working from the time you are born until you stand up to make a presentation…..” | This workshop is aimed at anyone who needs to deliver messages in a persuasive and positive manner. | Details |
| Sales skills ‘Nobody likes to be sold to .. everyone likes to buy’ | This workshop is aimed at anyone who needs to sell products or services, whether new to the role or seeking further skills and / or feedback | Details |
| Priority, Time and Self Management “put time on your side.” | This workshop is aimed at anyone who needs to manage themselves, and hence time, more effectively | Details |